Think twice about entering into any kind of service agreement with Telkom. Shocking!

Shocking ... Shocking ... Shocking! You simply cannot cancel your Telkom line. Customer Service and dispute resolution at Telkom is shocking to say the least!

I cancelled my service due to slow internet, intermittent/no service and poor fault resolution. I cancelled the line in December 2017. YES, that is correct, one year ago! Telkom continued billing me and deducting money from my bank account. When I started reversing the payments at my bank post unactioned escalations with Telkom to why they were still billing me. Still Telkom continued billing me and deducting money from my account. In October 2018 the line was finally cancelled after countless escalations. Once the line was cancelled a dispute was raised to reverse the fees, REFUND the money owed to me and REMOVE the incorrect and invalid listing on ITC.

It is totally unacceptable that a year later there is STILL NO RESOLUTION to this matter.