ZK
Zayne K

1 reviews | Active since Mar 2018

11 Mar 2018, 15:36

Thieving Telkom..over and over!

Last year I signed up through Mondo for a Telkom SmartOne Rate 5GB contract ********** per month with a Huawei mobile router. I complained I was charged an additional connection fee of R200.00 by Telkom over and above the once off fee of R149.00 upon signing. Had absolutely no help, complaint closed with no explanation.

Now I haven't had any major issues since then except for the out of bundle charge you had warned me about. Till last month and again this month when I've been charged R289.00 on my bill. I queried last month but received no answer except for further account details. This month I have received an answer and I'm told my package is R289.00.

Now how is it a R149.00 per month for 24 months change mid contract or can Telkom willy nilly up their prices with no warning at all? ****** *******..and customer services should be called Useless Department!

0
Replies (3)
Telkom
Telkom's reply03 Apr 2018, 07:22
Official

Good morning Zayne

Thank you for making contact with us

Please be assured that this matter has been escalated to the relevant department and feedback will follow.

Your reference number is AI***


We apologise for any inconvenience caused.

Kind regards

Jawaad

Telkom Social Media Team

Telkom
Telkom's reply06 Jun 2018, 08:31
Official

Hi Zayne ,

Thank you for getting in touch with us, we apologise for the late response.

This is to confirm that credits have been passed on your account, the account is now up to date with a balance of R150.38 due on the 15th of month .


We apologise for any inconvenience caused.

Kind regards,
Launa
Telkom Social Media Team

ZK
Zayne K's update06 Jun 2018, 08:58
Reviewer Update
Thank you, Laura..i appreciate that you've answered even though its late and yes, the credits have been app****.