Thieving Telkom Mobile

This is officially the worst customer service experience I have ever had. It all started with an idiot named Lorenzo at the Canal Walk store who signed me up for the wrong package when I renewed my Talk 100 contract. It took 4 months to eventually sort it out, meaning I missed all the benefits of unlimited wifi on the Talk 100 contract up until the end of June 2016. I dealt with a lady named Raeesha who was an even bigger idiot and had no clue what she was doing.

Then to top it all, Telkom ACTUALLY CHARGED ME an extra R3000 on my JULY 2016 invoice for a "Migration Penalty". When I successfully queried this, they said it was for my handset, but I argued that my contract comes with a free handset so that doesn't make sense.

I've tried (unsuccessfully) to get someone to explain this to me since September 2016, but with no luck. The standard call centre response is "I'll log a call to the person who dealt with your case" until eventually someone with a half a brain called Kelvin realized the person who dealt with my case does not work there anymore and he logged a new call.

Added to this, I've sent Telkom a cancellation form in September for one of my mobile wifi devices and they still haven't cancelled the contract or even acknowledged receipt of my cancellation form. Surely this can't be right and actually amounts to theft?

I will allow all my Telkom contracts to run down and will cut ties. I'll rather pay a bit extra at Vodacom or MTN knowing the service levels are a bit better.

Call Centre Reference Numbers: ********** 8 ********** 2