Thieving Telkom and it's inefficient atrocious service

<p>i have used telkom unlimited for the last 4 years without problems UNTIL i chsnged my debit order from my savings account to my cheque account. The debit order did not go off and they soft lock my phone on the 15th of November 2016. On the same day they also debited my account for R2000.00 when the debit order due was for R 2365.80. i then after hours on the phone with numerous calls to telkom call centre, had to manually pay in the balance which was R365.80. i then made a manual payment at an absa branch into their absa account to the value of R400.00. Nothing happened and it appparently would only reflect 7 days later. during all this time i would be without the functionality of my phone and bear in mind this is a premium package. the days came and gone and we eventually went into the new month and again the debit order did not go off and still without cell service eventhougfh i have paid in full. They have debited my account again for R 2000.00 and then again for R 1365.00. this meaning that from 15 November they have taken a total of R 5365.00 and i am still sitting without service and functionality of my phone. Just to recap i have now paid in full and a month ahead and i have been sitting without cell service for a month now. phoning the call centre does not help. hours on the phone from one consultant to the next, then supervisors, then they escalate to back office and nothing. the only thing they escalate is my blood pressure due to not being able to service their customerrs and resolving problems effectively. Case numbers have been given, timelines too and nothing! one month without service and the monies taken by telkom has been threefold. Daylight ******s and futile attempts at service. it is a pathetic offering with no support. i am at the point of driving to head office and demanding to speak to a senior HOD as well as cancelling my contract and support. their competitors' offering and consumer support outmatch them by light years. I demand that my monies be refunded and they reinstate my services a month for free due to the extensive period of inconvenience that i have and still am experiencing due to their incompetence.</p> <p> </p> <p>should i not get a reply within 48 hours i will take the matter further. Telkom taking money from consumers but not delivering a service. pathetic and atrocious</p>