<p>I had an LTE service Uncapped service with Telkom and all was working great till they oversold the service in my area. Meaning my speed and signal dropped. It took them 6 months of wasting my time, driving me up the wall and having me report them to ICASA to confirm that they have oversold, see ********** 8 and ********** 2. I was told to either wait another 4 months for it to be fixed or cancel to which I would be credited for the months I had issues. I chose to cancel. Cancellation took place, now I have to fight with your idiot staff to uphold the agreements made with Tsholofelo Ditshego (ET) please see reference ********** 2. </p> <p> </p> <p>I don't believe it is fair paying R 799 for 6 months (while you delay your investigation) for a service worth only R 299 a month. Please have someone from your Billing team (not a outsourced individual who play broken telephone call me ASAP).</p> <p> </p> <p>Thanks</p> <p>Vaughn</p>
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Telkom Social Media
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Good day,
Thank you for making contact with us.
Please be assured that this matter has been escalated to our Mobile team.
Your reference number is AI***.
We apologise for any inconvenience caused.
Kind regards,
Ilhaam
Telkom Social Media
Best regards,
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