wC
willem C

1 reviews | Active since Feb 2017

17 Feb 2017, 18:08

Thieving Telkom

<p>Oct 2016 I can celled my contract with Telkom Mobile in writing just to find them debiting my bank account beyond the contract period. When inquiring about why they still debit my account they claim I agreed to continue with the contract. I told them that is not true they asked me to send them prove that I did asked for cancellation of the contract. Which I did send them. They promised to correct the mistake. This story repeated itself every month and every month I have to phone and provide prove. I had to pay the bank to block the debit order but Telkom find away to deduct the money.</p> <p>NEVER EVER SIGN A CONTRACT WITH TELKOM!!!!</p> <p> </p> <p>Start rating -5</p>

0
Replies (4)
Telkom
Telkom's reply18 Feb 2017, 10:36
Official

Thank you for making contact with us.

Please be assured that this matter has been escalated to the relevant department and feedback will follow.

Your reference number is AI***


We apologise for any inconvenience caused.

Kind regards

Yazied

Telkom Social Media Team

Best regards,

wC
willem C's update18 Feb 2017, 11:52
Reviewer Update

I've heard this promise before and still no resolve. I'm not holding my breath.

Telkom
Telkom's reply20 Feb 2017, 11:43
Official

Good Morning Willem,

Please note that your cancellation order is currently pending, contract will be cancelled on the 28/2/17.

Your query has been logged and sent to our Billing Team for assistance.

We apologize for any inconvenience caused.

Regards,

Busi

Telkom Social Media Team

Best regards,

wC
willem C's update06 Mar 2017, 09:02
Reviewer Update

Once again no surprises. Telkom promised and once again failed to deliver. Once again I received an invoice for March.

I want to swear but Telkom is the worthy of my swearing.