mR
mark R
1 reviews | Active since Dec 2017
26 Dec 2017, 18:44
Thieving Mongrels
I Purchased a month to month data package from Telkom Mobile in Sandton City Subsequently,i had fibre installed and no longer required the data services from Telkom Mobile I have paid the 30 days notice period and for the love of money cannot get them to stop debiting my account.Every month i have to reverse the debit order after they use their fancy footwork changing the numbers to get it through I have sent the cancellation form through several times as well as a number of emails to please terminate this contract Incompetance is an understatement when dealing with this crowd Before engaging them to do business,rather consider other providers You cant begin to understand the frustration and time allocation to something that should be so seamless and easy STAY AWAY
Helpful (0)
Replies (2)0
Replies (2)
Telkom's replyOfficial
08 Jan 2018, 09:48HI lilrob
We are sorry to hear this. Thank you for making contact with us and bringing this to our attention.
This response serves as confirmation that your query has been received. Please be assured that we will task our team to attend and advise as soon as possible. We do apologize for the inconvenience caused.
Interaction REF: AI***
Regards
Keagan
Telkom Social Media Team
Best regards,
Telkom's reply08 Jan 2018, 09:48
Official
HI lilrob
We are sorry to hear this. Thank you for making contact with us and bringing this to our attention.
This response serves as confirmation that your query has been received. Please be assured that we will task our team to attend and advise as soon as possible. We do apologize for the inconvenience caused.
Interaction REF: AI***
Regards
Keagan
Telkom Social Media Team
Best regards,
mR
mark R's updateReviewer Update
22 May 2018, 12:14Telkom Mobile-Incompetance at its best-Stay far away
Its now nearly 9 months later and these thieving mongrils are still debiting my account
I have sent countless mails as well as visited the Sandton store to try and resolve this
would you beleive they are still debiting my account by changing the debit order numbers as this has been stopped-what a disgrace that there is no level management that can step up and resolve
Telkom mobile needs a lesson in customer service and retention
wake up and smell the roses TELKOM MOBILE
mR
mark R's update22 May 2018, 12:14
Reviewer Update
Telkom Mobile-Incompetance at its best-Stay far away
Its now nearly 9 months later and these thieving mongrils are still debiting my account
I have sent countless mails as well as visited the Sandton store to try and resolve this
would you beleive they are still debiting my account by changing the debit order numbers as this has been stopped-what a disgrace that there is no level management that can step up and resolve
Telkom mobile needs a lesson in customer service and retention
wake up and smell the roses TELKOM MOBILE