Thieving company - Telkom

I requested my contract to be cancelled with Telkom in December. With no luck trying to achieve what seemed like an impossible task telephonically, I had to go to 2 different branches where someone eventually assisted. It’s now March and i am yet to get a refund for payments taken from my account after the cancellation request. Up until today no1 has contacted me even though i have sent several requests for someone to look into this matter. Telkom is quick to debit money or call you to renew your contract but when you need to cancel you get put on a back burner. This phone was ****** in September/October so why would the insurance need to remain active beside the contract. If no1 contacts me today to tell me about MY REFUND then I am going to the ombudsman. We are in the midst of an pandemic people can’t afford to let thieving companies like Telkom get away with *******.