*******- unauthorised debits from accound
<p>In August 2016 I was sold a contract through telkoms agent Mobiletalk. After two months I finally received a second-hand handset, and two contracts that I did not agree to. I returned all the items immediately, however, the contracts were not terminated with Telkom. On November 17, I filled out cancellation forms with Telkom directly. Telkom were able to confirm that the two sim cards had not been used. For two months Telkom played a cat and mouse game that they did not receive the cancellation forms, which I sent to them four times. Then they started a new game that I should prove to them that I had returned the handset. Luckily, I had such proof...which I have sent to them now two times. They continue to ***** the money out of my account all this time. I have never expected this kind of ********* immoral business conduct from a company as large as Telkom.</p> <p>I have lost count, on the number of hours I have spent on the phone trying to speak to someone in cancellations department (who dont have a telephone number---IRONIC)</p> <p>I am currently on hold for 20 minutes waiting for a manager who is going to tell me another lie and promise to "personally" attend to my matter...All of which I have heard before.</p>
As expected, Accounts department manager, Siphosihle Sithole has promised me to personally attend and has promised me that this issue will be sorted out. He has confirmed that on his system, there is acknowledgement of receipt of the handset as well as the sim cards....
lets see what happens.
As expected, Accounts department manager, Siphosihle Sithole has promised me to personally attend and has promised me that this issue will be sorted out. He has confirmed that on his system, there is acknowledgement of receipt of the handset as well as the sim cards....
lets see what happens.
As expected, Accounts department manager, Siphosihle Sithole has promised me to personally attend and has promised me that this issue will be sorted out. He has confirmed that on his system, there is acknowledgement of receipt of the handset as well as the sim cards....
lets see what happens.
As expected, Accounts department manager, Siphosihle Sithole has promised me to personally attend and has promised me that this issue will be sorted out. He has confirmed that on his system, there is acknowledgement of receipt of the handset as well as the sim cards....
lets see what happens.
Sihle, contacted me yesterday and said that he has cancelled the contracts and that there wont be further debits to my account. He has also sent me an email to this effect, however I am still skeptical, and I will keep careful watch that my account doesn't get debitted.
I am tempted to be grateful that he has responded and actioned out the cancellation, but I soon realise that this should not have come to this in the first place.
Firstly, Telkom should screen their agents, and not allow companies like Mobiletalk to represent them. Mobiletalk, as I realised too late, is a company of ill-repute and this kind of business misconduct is not new to them.
Secondly, Telkom needs to re-look at their internal processes and audit, as to why their cancellations/retentions department has not performed.
Regrettably, in future, my experience will be a negative asset to Telkom's mobile products, amongst my Business partners, colleagues, friends and family due to this lack of customer service or non-performance.
Sihle, contacted me yesterday and said that he has cancelled the contracts and that there wont be further debits to my account. He has also sent me an email to this effect, however I am still skeptical, and I will keep careful watch that my account doesn't get debitted.
I am tempted to be grateful that he has responded and actioned out the cancellation, but I soon realise that this should not have come to this in the first place.
Firstly, Telkom should screen their agents, and not allow companies like Mobiletalk to represent them. Mobiletalk, as I realised too late, is a company of ill-repute and this kind of business misconduct is not new to them.
Secondly, Telkom needs to re-look at their internal processes and audit, as to why their cancellations/retentions department has not performed.
Regrettably, in future, my experience will be a negative asset to Telkom's mobile products, amongst my Business partners, colleagues, friends and family due to this lack of customer service or non-performance.
really irritated now....
18 April Telkom debitted 2026.81 from my account....not to mention the bank is charging an honoring fee of R130 because it went into OD.
really irritated now....
18 April Telkom debitted 2026.81 from my account....not to mention the bank is charging an honoring fee of R130 because it went into OD.
Telkom needs to re-imburse me R130 for the bank honouring fee, since this is entirely their fault. Not only is this an inconvenience, but now i cannot access funds in my account until the reversal takes place. I guess my family can do without bread and milk for a day or two.
Telkom is really an irresponsible operator.
Telkom needs to re-imburse me R130 for the bank honouring fee, since this is entirely their fault. Not only is this an inconvenience, but now i cannot access funds in my account until the reversal takes place. I guess my family can do without bread and milk for a day or two.
Telkom is really an irresponsible operator.
I had sent an email to the address provided above as well as posted here. Still no response, here or via email.
I had sent an email to the address provided above as well as posted here. Still no response, here or via email.