*******! Taking my money without providing service

ME AGAIN!!! I am not going through my entire complaint again. Busi promised that the billing department will contact me after my contract was cancelled. No one informed me that the contract was cancelled and I had to phone you regarding the refund TWICE. I talked to Given on 24 March, she was EXTREMELY RUDE and talked to me like I'm an idiot. I will not accept the measly R260 you're offering. I want every sent I've paid since I lodged the first complaint in November 2014 and your disgustingly poor service lead to nothing being resolved. You should be lucky that I'm not suing you for every extra expense I've incurred in this process. I want a proper offer or I am taking this matter further. YOUR SERVICE IS APPALLING! ! !