******* taking 6 months to refund me

<p>i have requested a closure letter as well as my credit amount to be refunded to me. It has been close to 6 months now. I have been in the store and they can't assist. Spoken to 3 Telkom employees and they can't give me the name of the individual responsible for my query. They say they have tried to contact me but they so dumb that they contact me on the data sim which I purchased and not my mobile number. Then they close the case as a result. How **** is their service. No one can help me. I find it frustrating and embarrassing for an organization. But I guess it's just an SOE.</p>