*******! Take money, no cell phone

On 25 January 2019 I called in and spoke to Raylynn to order a Huawei Mate 20 Lite cell phone on your 1GB contract - R399 a month. On 30 January R399 was deducted from my bank account. On Friday 1 February 2019 I called in and spoke to Malusi to follow-up on my order. Order number ********** 71A (which was sent to me via SMS from Telkom) was not picking up on the system. I even put it in Courier IT's website and it would not pick up. Malusi said not to worry he was emailing the couriers and I should get my cell phone early the next week (week of the 4th).

On Tuesday 5 February 2019 I called in and spoke to Marcia / Marsha not sure of the spelling of her name. She then did the same thing said she would email the couriers and I should get my cell phone soon. She also said that from the date of payment (30 Jan) that it would take 5-7 working days to receive my cell phone so I must wait for that time period to lapse.

On Friday 8 February 2019 I called all day and your systems were offline. I called Courier IT to check this tracking number and they said they had no record of it on their systems. Your systems eventually worked after 4 that day. I called in and spoke to Khaleed, who proceeded to tell me that I had an outstanding amount of R652.48 on my landline and that the line was suspended (which seemed weird considering I was using my WIFI so my line was never suspended) and that I would not receive my cell phone unless that amount was paid!!!!! This is the first time I was even hearing about this. Number 1 - I had no idea the 2 were linked especially since you already took the money for my cell phone. Number 2 - I was not informed by any of the other agents I spoke to that I needed to pay this in order to receive my cell phone. Number 3 - I had no idea that this amount was outstanding as I only got my landline in mid-January.

Anyway I proceeded to pay this amount on your website. Payment reference number 679XT080219. Khaleed said that once payment was made it would automatically go through and I would get my cell phone.

On Monday 11 February 2019 I called and spoke to Amanda - She informed me that the order number is not picking up on the system. And that she was going to email Raylynn directly and get her to call me and let me know what is going on with my order before close of business.

I WAS WITH MTN FOR 15 YEARS AND I LEFT THEM BECAUSE I HAD SUCH ISSUES WITH THEM ONLY TO COME TO TELKOM AND ONCE AGAIN HAVE TERRIBLE SERVICE AND OUR RELATIONSHIP JUST STARTED.

It is the 12th and I still do not have a cell phone... I am sure on the 25th you are going to debit me with R399 again and I have had 0 enjoyment as I don't even have this phone I am paying for. You people are absolute *******. Absolutely disgusting service and I haven't received 1 phone call from you people.