******* - No response

I've had it with Telkom!

You guys do not respond to my complaints and never action any damn request I make.

Last month you debited my account with R 1562.08 and have the nerve to send me a statement for R 1851.64 to be debited on Sept 5th.

The contract I signed for is R150/month.

I have lodged numerous complaints VIA the Online Chat platform, your call centre and Hellopeter regarding this but still to date, I have received no feedback or resolution to my issue.

You guys do not stick to the agreed debit order dates either and when you debit my account and there are insuf funds, my bank charges me and you guys add to my installment as well.

If you check when last I've utilised this contract SIM card, you will see that it has been MONTHS SINCE I HAVE USED IT. WHY? Because in April, I requested for the contract to be cancelled and was provided with forms which I completed and sent through to the relevant department. However, no cancellation was processed.

I asked the lady, how I'll know what the cancellation fee would be and she told me that I would be contacted by someone from the relevant department to provide me with this information. THIS NEVER HAPPENED!

Every complaint I've logged, I get an automated response that my query's been escalated and they will get back to. ONCE AGAIN, THIS NEVER ****ING HAPPENS!

Because the service I've received from Telkom thus far is RIDICULOUS and many people share this exact sentiment. You guys are *******!

As someone who works for a financial institution and who has access to the Ombudsman, I am thinking of going that route rather.

Have a manager contact me ASAP with regards to cancelling my contract. I want to pay what I owe and I want absolutely NOTHING more to do with you guys, EVER!