*******. Ignoring & failing to cancel after 6 months.

I submitted a complete and conclusive set of cancellation documents in July 2021 online as we as via e-mail. To date the line is not cancelled. So for almost 6 months I have been paying for a service that is not in use. This is absolutely DISGUSTING 'service' which is basically theft since I have given sufficient notice and their lack of attention to queries has resulted in them continuing to charge me. SICK.