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I have been chatting to over 8 agents via the online portal to assist me firstly with making a payment via the online self portal, this was cleared with the 5th online agent. Thereafter after nearly and hour my account is still suspended and now after chatting to the 8th agent, I am once again being disconnect, transferred and referred to departments that could not help me in the first place. I want this sorted out immediately! Why do you offer the self portal option when it does not make a difference in having the issues resolved ? You are wasting our time and taking our money!