******* debiting my account while waiting 70 days for cancellation

Cancelled my residential line on the 16th Of July 2018. A couple of months later, a couple of reference numbers, consultants, escalations, emails and wasted time later, I am no better than I was when I initiated the process. I have not being using the service at all but I am still paying for it. Reading other reviews I feel like this is their policy regarding cancellations. No follow ups, frustrate the customer, take their money, and apologize at the end for the inconvenience.

Well, you wont hear from me again, that's for sure.