MK
Melissa K

1 reviews | Active since Nov 2015

28 Sept 2016, 07:19

******* and *****

<p>After requesting cancelation for more than 2 months on my land line as we have moved and having to go to social media to get some form of response from Telkom the "social media analyst" Garreth Eyssen eventually contacted me to ensure me it has been cancelled.</p> <p>I knew it sounded to good too be true...</p> <p>low and behold Telkom has debited my account AGAIN for a land line I don't even own! Awaiting Telkoms excuse again....</p>

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Replies (1)
Telkom
Telkom's reply28 Sept 2016, 09:42
Official

Thank you for making contact with us.

Please be assured that this matter has been escalated to our Accounts Team, feedback will be provided.

Your reference number is AI***.

We apologize for any inconvenience caused.

Regards,

Busi

Telkom Social Media Team

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