EF
Ebrahim F

1 reviews | Active since Aug 2016

26 Aug 2016, 02:09

******* and contract misold

<p>I've been on a telkom mobile contract from 3 years happily paying R200 a month for my 10 gigs data anytime and 10 gigs might surfer. I get a call from there outbound sales team for a upgrade I listen to the offers and I finally accept an offer which is R200 and I get a router out the deal. I reiterate to the agent Iver and over I don't want to pay more than R 200 because this is all I can afford for a data contract and she confirms I won't be paying anything more over the call. Today I'm billed R628 what a ****n joke not double the amount ****n triple the amount I was use to paying. No mention of additional costs otherwise I would be changing the contract which I was intially on no extra charges explained just a massive deduction, ****n ***** and *******. If my call was listened to nothing of extra charges was explained to me this is what upsets me. You just lost a customer telkom </p>

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Replies (2)
Telkom
Telkom's reply26 Aug 2016, 06:22
Official

Hi Fredski1986,

We certainly understand and acknowledge why you wanted to bring this matter to our attention.

Be assured that your query has been escalated to our Mobile department and feedback will follow.

Apologies for any inconvenience caused.

Your reference AI***.

Regards,

Rafeeqah

Telkom Social Media Team

Best regards,

EF
Ebrahim F's update29 Aug 2016, 17:44
Reviewer Update

I still have not received a call from Telkom about my query!!!! Unbelievable how terrible your service is get someone to call me ASAP