*******!!

We moved into new offices more than a year ago, we where promised a Fibre line, but 365 days later nothing happened. So we decided to make use of another service provider. We canceled our business line with Telkom 2 months ago. The first month, the cancelation letter was sent. I then received a call saying that they are busy processing the cancelation. But had the nerve to ask me if a friend wouldn't like to take over the account? Told them no. Was then kept on hold for a few minutes. Then the lady said to me sorry they cannot cancel the account until our service for our line has been canceled with Mweb. I need to wait another 30 days and then send the letter to cancel again. Told her I will get this done. I contacted Mweb, it didn't even take them an hour to cancel this, and by the end of the month, it was done. So, I waited for 30 days and sent through the cancelation again. This was on the 31st of May. 13 days later I receive an email that says Telkom cannot cancel the account as they need a letter from Mweb? Why must I ask Mweb to send a letter? Why was I not told this in the first place? Now we need to pay Telkom for 3 months for nothing? - They are wanting to ***** our money! We have stopped the debit order. We will take this to the Ombudsman if needs be. This is not my first complaint regarding Telkom, We canceled our line last year, nothing ever happened. I have emails as proof. NEVER USE TELKOM!