*******!!!!!!!

I seem to have issues with Telkom over and over again!!! And this is the reason why i will never take another upgrade with them!!! My 24month contract for an Iphone 6S has finally come to an end on the 17th April 2018. I was advised by a call centre consultant to send in cancellation forms which were emailed to me,one month before the expiration of my contract. I called in to Telkom today to confirm cancellation and was told that my contract was not cancelled!!!!! The consultant named Lebo then told advised that i email the cancellation form to her which i did and said she would send a confirmation email of receipt immediately which i still havent received!!! Telkom rips people off and *****s their money and i know this for a fact as numerous family and friends have complained about the exact same issue!!!