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For the pass 4months we have been trying to get our account up 2 date and have Telkom stop tracking my husband's bank account every month. The account was in arrears but we paid it up as per the advise of the customer service department. Then every month on the last day of the month they deduct their installment . Then when the invoice comes it says payment not received . But then we send in POP then we advise account is in Collections. Then we called in on the 18 Sept 2017 18:08pm spoke to Zandile whom advised that the payment was reflecting for aug but there was still a R89.61 to be paid to bring the account out of Collections and up2 date. We paid R100 on the 19 Sept at a Absa bank. Then we called in on the 27 Sept 2017 18:35pm spoke to Sinead advise account is up2date and out of collections. Then payment went off on the 30 Sept . In October we receive our statement and again the it showed payment was not received so the whole story all over again. Every month we call in query about this because then a tracker is place on my husband's account. The Naedo is unsuccessful because Telkom wants to deduct on the 15 and the payment date is last day of the month. It results into reversal charges which we have to pay . When we just want the account to be up2dat. It's not like we not trying or communicating with TELKOM. We send emails then we are told no naedo will go off and then bam same thing again. I'm really getting tired of this nonsense of Telkom .

Can someone please get back to us from Telkom despondent to the highest level.