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<p>We have been to the Telkom at the grove on the 6th of January 2017 to<br />upgrade our internet bundle.<br />There was a special on at the time for 20gig during the day and 20gig<br />at night,so together that is 40gig. This was for R400 a month<br />including the router.</p> <p>We were assisted by an assistant from telkom at the Grove. We were told<br />to come in the next day which was the 7th of January 2017 and when we<br />went in we were then told to come in on the 8th of January to fetch<br />the router and everything will be working. We went in on the 8th to<br />fetch the router and we were given the router and an additional sim<br />card. We were doing an upgrade.</p> <p>I went into the store on the 28th of January as it still showed 2<br />seperate numbers on my account.<br />I was told that the assistant had made a mistake by giving me an extra<br />sim and was not supposed to do this as it was an upgrade.<br />I was then told to use the original sim card and told that this matter<br />will be resolved and i put in the original sim card.<br />I was also told that there would be no additional costs apart from the pro rata.</p> <p>An amount of R299 was taken out at the end of January,beginning of<br />February 2017. As far as i was concerned this was the pro rata that i<br />was told about by the assistant.</p> <p>I received the 20 + 20 gig on the 1st of February 2017. On the 1st of<br />March R1033.28 was taken out of my account from Telkom. The amount of<br />R400 was the correct amount that needed to be paid.</p> <p>I went into the store on the 1st of March 2017 and spoke to the assistant and was told that the amount of R598(i.e R299+R299), is not<br />supposed to be included so we will receive our refund.</p> <p>I have phoned the assistant every day following up on the refund and i<br />was told on numerous occassions that the money has been refunded. To<br />my dismay when i checked in my bank account,nothing was refunded.<br />According to the assistant he has logged numerous case numbers<br />concerning this problem.</p> <p>The assistant forwarded an e-mail to me regarding the billing. The<br />e-mail clarified one of the amounts will be refunded.<br />It was not the right amount as the correct amount is R598 that has to<br />be refunded.</p> <p>My wife and I spoke to the manager on Saturday,11th of March and<br />explained the entire situation to her. While there she phoned the<br />billing department and i explained everything to them and was told the<br />amount of R299 will be refunded by Telkom and the other R299 will have<br />to be sorted out in store(Telkom-The Grove).</p> <p>I have received an sms today stating the following:</p> <p>From Telkom Mobile: with regards to the billing case: ********** 3-please<br />be advised that your TM account: ********** 27 is not in credit,therefore<br />no refund will be process,account balance=R407.50 due at the end of<br />March. For further information please feel free to contact our call<br />centre. Regards TM Back Office</p> <p><br />We were told on numerous occassions that we would be getting the<br />refund and the billing department said the same thing on saturday.</p> <p>Also we are not liable for CLI presentation as we do not use the<br />service. So we only owe R400.00 at the end of March. This is the deal<br />with no extra costs.</p> <p>Then when nothing was resolved i reversed the debit order. Now telkom took out the whole amount again. You are by far the worst company i have ever dealt with</p>