1 reviews | Active since May 2011
*******
I placed an order for a Iphone 5 on Telkom's website in 23Mar'15, I was contacted 24Mar to process the deal & on the 25th Mar the order has been approved & funds will be deducted within 3working days, which happened as per the sms, & immediately after the payment was received on there side I received an email on the 27th Mar, stating that there would be a delay with deliveries because of system issues but from the 1April everything will be sorted out, 1st April come & went, I sent a follow up email on the 1st requested info on the delivery, I received no reply, I then called the customer line no answer either, on the 7th & 8th sent another email on the original email requesting feedback, to date I've received no response, On Wednesday the 8th April, I received an sms with the delivery tracking number, I then enquired on the courier it website which stated delivery for the 9th April, 9th, 10Apr no delivery received, I called courier it on 10thApr as the status of my parcel know says contact unknown, courier it confirmed my delivery details & all was in order so I fail to understand why the parcel failed delivery. *******! I wish I was told abt system problems before completing ORDER
Thank you for making contact with us.
Please be assured that this matter has been escalated to the relevant department and feedback will follow.
Your reference number is SM102437.
We apologise for any inconvenience caused.
Kind regards
Igsaan Damon
Telkom Social Media Team
Best regards,
Thank you for making contact with us.
Please be assured that this matter has been escalated to the relevant department and feedback will follow.
Your reference number is SM102437.
We apologise for any inconvenience caused.
Kind regards
Igsaan Damon
Telkom Social Media Team
Best regards,
