Thievery and incompetence

<p>I usually load internet bundles for our Telkom mobile wifi router via internetbanking the moment we run out of data. At this stage I don't have money in my account only cash.</p> <p> </p> <p>Based on their landing site which opens whenever my bundles runs out, which gives me the option to redeem vouchers, I went and bought a voucher at the shop only to find that it doesn't want to load.</p> <p> </p> <p>I then phoned the 081180 number as stated on the site if you have a problem, only to be informed that I apparently can't buy bundles as I have a contract and it is only for prepaid customers. I phoned twice, the first time speaking to Nowanda Gcabasha, who when I asked to speak to a manager told me that should would as the manager to contact me and that it can happen in the next 24 to 48 hours. Later I phoned again and spoke to Linda Nguni, who, after I had to hold on for 25 minutes first told me that their supervisor is not on the floor and then said the supervisor in busy with another escalated call, but she will take my details and ask the supervisor to call me back, but she can't tell me if and when that will happen. Neither could give me a reference number for my query.</p> <p> </p> <p>I do not understand how I am able to buy data bundles via my internetbanking (which Nowanda told me technically I am not supposed to be able to do as I am on postpaid contract) but I can't buy bundles in store to load, while the landing site gives me the option to do so.</p> <p> </p> <p>Secondly I do not understand how, if it gives me the option to redeem vouchers and nowhere states that I cannot load vouchers if I am on contract, it is then my fault and I am told that they will not be able to refund/assist me and that I should try and find someone who uses telkom prepaid I can sell the voucher to as it is not their problem.</p> <p> </p> <p>If ever I get a call back, I will be amazed. Here's to R99 wasted. </p>