WS
Werner S
1 reviews | Active since Nov 2016
16 Nov 2016, 07:26
*****s!!!
<p>My Adsl LTE contract expired 6 months ago. I officially informed them as per their own process, scanned ID, confirmation number etc. that I will not reniew my contract. Telkom still deduct the monthly debit order and there is nothing I can do to put a stop to them *****ing my money!!</p>
Helpful (0)
Replies (3)0
Replies (3)
Telkom's replyOfficial
16 Nov 2016, 13:05HI Wstyger
Thank you for making contact with us and bringing this to our attention.
This response serves as confirmation that your query has been received. Please be assured that we have tasked our team to investigate and provide feedback as soon as possible.
Interaction ***
Regards
Keagan
Telkom Social Media Team
Best regards,
Telkom's reply16 Nov 2016, 13:05
Official
HI Wstyger
Thank you for making contact with us and bringing this to our attention.
This response serves as confirmation that your query has been received. Please be assured that we have tasked our team to investigate and provide feedback as soon as possible.
Interaction ***
Regards
Keagan
Telkom Social Media Team
Best regards,
WS
Werner S's updateReviewer Update
18 Nov 2016, 15:53Dear Keagan,
As you've mentioned to me that TELKOM's ADSL department does not take ownership for any LTE issues, and I have to again log a complaint on Hello Peter if no one from Telkom has made contact with me. Sadly for this reason, here is my complaint again. On top of this, a debt recovery company contacted me today requesting I need to settle my account. This is honestly adding injury to insult, exposing how *********** and disjointed Telkom is in managing their own business. I would appreciate urgent feedback to resolve this matter before I hand this matter over to legal.
WS
Werner S's update18 Nov 2016, 15:53
Reviewer Update
Dear Keagan,
As you've mentioned to me that TELKOM's ADSL department does not take ownership for any LTE issues, and I have to again log a complaint on Hello Peter if no one from Telkom has made contact with me. Sadly for this reason, here is my complaint again. On top of this, a debt recovery company contacted me today requesting I need to settle my account. This is honestly adding injury to insult, exposing how *********** and disjointed Telkom is in managing their own business. I would appreciate urgent feedback to resolve this matter before I hand this matter over to legal.
Telkom's replyOfficial
23 Nov 2016, 09:00Hi,
Retentions had difficulty contacting you, please stay close to you phone, we have reopened case ***9 and requested they contact you again.
Regards
Joshua
Telkom Social Media Team
Best regards,
Telkom's reply23 Nov 2016, 09:00
Official
Hi,
Retentions had difficulty contacting you, please stay close to you phone, we have reopened case ***9 and requested they contact you again.
Regards
Joshua
Telkom Social Media Team
Best regards,