*****s

I've been with telkom for a two years now and during my last couple of months it's been hell with them. I miss a debit order payment back in November and December 2016 since then it went into a downward spiral. They charged me 200 rand for each miss debit order that didn't go through. The bank that im with doesn't charge that amount for missed debit orders on top of that no one at telkom landline gave me a call to say i miss payment. The debit orders gets taken off my secondary bank account which i just plough money into. When i asked telkom the best way to solve the issue they said i must cancel my data services which i did. Telkom sends a email to saying that a agent will get back to me within 21 days. No one got back. My bill went up month after month with 580 rand i could not use the internet it was suspended. I called telkom for months, getting to the point where i was ready to pay everything in one go. Then a lady at telkom told me to hang on for credits to be app**** for the internet not being used. A guy from their retentions department called me to say that he will fix everything if i pay 825 rand to fix my account and guess what nothing was fixed. I figured that this guys job was not to retain me as a customer but to retain telkom's money. I've got hold of a manager at telkom landline in the pe branch with the name on wassiema. Besides telkom she was excellent what was suppose to be actioned at the time of my cancellation of the service she made that happen and understood my problem. I paid my overdue amount yesterday and sent another cancellation form through to finally get rid of an account that has been destroying my finances and marriage. I recommend anybody when using telkom make sure you watch them with a close eye because they are pathetic .there billing service is controlled by a computer generated system. Service is poor. I wouldn't be surprised if they losing customer's left to right with there monopoly. The sad problem is that if you want internet you have to have a phone line with telkom otherwise is lte or any other alternative cell phone network option. No foreign competition means you can run a monopoly.