TT
Thanuj T

1 reviews | Active since Jan 2017

15 Aug 2017, 14:35

*****s

i took out a smartone rate lte contract,as usaul the clown on the phone checked the coverage and said yes sir the area is covered.To my dissapointment i recieved the mobile router and there is no lte coverage whatsoever,called telkom and complained,took them 3 months to send a network guy to test the signal.he confirmed that there is no lte signal not even 3g and he will give his report in so they can cancel the contrac***** going for 6 months now with hundred of calls to telkom to cancel and they giving me the run around,they then agree to cancel and arrange collection of the mini router,24 July,to date nobody knows where the router is,i sent the collection proof to several people at telkom and each time they log a new case and close it as resolved,i will place a stop order for the amount and telkom can take me to court as i have all the proof for the cancellation.biggest bunch of ***** and *********** people in the call centre,i will never recommend telkom to anyone

0
Replies (5)
Telkom
Telkom's reply17 Aug 2017, 12:50
Official

Good day

Thank you for making contact with us. Please be advised that your query is being attended to and feedback will follow.

Your ***

We apologise for any inconvenience caused.

Regards,
Moenieb.
Telkom Social Media Team.

Best regards,

Telkom
Telkom's reply03 Oct 2017, 19:18
Official

Hi thanujth,

Thank you for making contact with us

We would like to assist further, kindly provide us with the account details , affected number and ID number.

We really do apologize for any inconvenience caused to you.

Regards
Launa
Telkom Social Media Team

Best regards,

TT
Thanuj T's update04 Oct 2017, 14:52
Reviewer Update
********** 196086,its the smart one rate contract
Telkom
Telkom's reply04 Oct 2017, 17:40
Official

kindly be advised that we are awaiting for the requested details in order for us to assist you further with th cancellation request.

Please reply privately with the details

Regards
Launa
Telkom Social Media Team

Best regards,

TT
Thanuj T's update06 Oct 2017, 14:30
Reviewer Update
what details are you waiting for exactly,my id no is *** and the number for the contract is ***. I suggest that you call me on *** so that i can give you any further info if required.