JM
Jeremiah M
1 reviews | Active since Mar 2009
26 Dec 2015, 10:05
*****s
I received my monthly bill on 8 May 2015 for an amount of R683.13, which is totally different to the amount I agreed on 27 April 2015, I then raised this with Telkom but nothing was done about it. Firstly, Telkom is charging me the incorrect monthly cost, secondly, Telkom only activated my \Do Uncapped Basic Internet and Data Plan"in August 2015 has charged me from May 2015 for the \""Do Uncapped Basic Internet and Data Plan\"" that I didn't have due to the service not being activated.Please can you get Telkom to reverse all chargers (Subscription and Interest) from May 2015 for the \""Do Uncapped Basic Internet and Data Plan\"" until July 2015"
Helpful (0)
Replies (1)0
Replies (1)
Telkom's replyOfficial
26 Dec 2015, 10:36Hello a114899,
Thank you for making contact with us. We apologise for the frustrations you have experienced.
This response serves as confirmation that your query has been received and we will provide feedback as soon as possible.
Kindly confirm your ID number, the service number and/or account number affected, and any reference numbers previously issued regarding this matter. You can e-mail this information to ***.
Your reference number is: SM181448
Regards
Narriman
Telkom Social Media Team
Thank you for making contact with us. We apologise for the frustrations you have experienced.
This response serves as confirmation that your query has been received and we will provide feedback as soon as possible.
Kindly confirm your ID number, the service number and/or account number affected, and any reference numbers previously issued regarding this matter. You can e-mail this information to ***.
Your reference number is: SM181448
Regards
Narriman
Telkom Social Media Team
Best regards,
Telkom's reply26 Dec 2015, 10:36
Official
Hello a114899,
Thank you for making contact with us. We apologise for the frustrations you have experienced.
This response serves as confirmation that your query has been received and we will provide feedback as soon as possible.
Kindly confirm your ID number, the service number and/or account number affected, and any reference numbers previously issued regarding this matter. You can e-mail this information to ***.
Your reference number is: SM181448
Regards
Narriman
Telkom Social Media Team
Thank you for making contact with us. We apologise for the frustrations you have experienced.
This response serves as confirmation that your query has been received and we will provide feedback as soon as possible.
Kindly confirm your ID number, the service number and/or account number affected, and any reference numbers previously issued regarding this matter. You can e-mail this information to ***.
Your reference number is: SM181448
Regards
Narriman
Telkom Social Media Team
Best regards,