They wont allow me a number change

<p>I took a new contract online and the cellphone was delivered in the second week of May. I was told to go to a telkom store for a number change. I sacrificed on Firday, 12 May, and drove the 40 km round trip to Wonderpark in Pretoria. There I was assisted by Tumelo, who promised that the number change will be concluded by Monday. To this date the number change is not yet done, and no SMS that confirms that this is gonna be done has come through.</p> <p> </p> <p>I have now been incurring additional costs to maintain two numbers. Who is going to reimburse me for that? Who will fund the extra trip should it be necessary? </p> <p> </p> <p>I called the call centre and got the case number ********** 6. No one has contacted me since then to move this forward.</p> <p> </p> <p> </p>