They will not cancel my contract

I have gone into the store 3 times as well as had hours of phone conversation with Telkom operators to cancel my 10gig + 10gig mobile data contract that is running into its 27th month now. I got told that the contract would be cancelled from the 1st of July. They are still debiting my account for the contract.<br> <br> They are aware that I have been unable to use the contract since I moved in March, because of their lack of signal. When I told them that I don't get signal in my new house, they told me I was supposed to check the map before moving. So my move has to be decided by telkom's signal limitations. I just find it ridiculous that they are so unwilling to help their customers, and then after waiting for my contract to expire they wont cancel it like I keep asking. Then you phone the call center and they tell you to go into the store. Then you go into the store and the person behind the counter doesn't put the cancellation request through properly.<br> <br> I cant handle Telkom's customer service anymore. They make you jump through hoops just to fulfill a simple request. Just cancel my damn contract and give me my money back!