THEY WANT TO ***** MY MONEY

ADSL line cables was ****** on 29 August 2019. Told me that they wont replace the cables. Cables was replaces again don't know when. Again cables was ****** on 10 October. Not going to replace it. Asked for cotract inreturn for same price but wireless uncapped. They phone and said yes same price of R805.00. Got wifi delivered 14 October 2019. Asked on Telkom app 14 October if its uncapped wifi and wantetd to make sure. 16Ocotber telkom app said it was smartbroadband wireless fibre 100gig.. 16 Ocotber we did not asked for for 100gig and we do not have fibre. We asked for wireless wifi uncapped same price as we paid for the 10mbp for adsl line. Asked to follow up. NOTHING NOTHING. 30 August no one followed up. 19 September internet off.Payment made 19september. 9Ocotber 2019 internet off.. 24 ocotber 2019 telkom app let me know migrated to smart broadband wireless fibre. 27Ocotber no internet. 28october confirmed it send assistance. 28october 2019 worried its not yet updated for uncapped wifi., 28 october again it said 100gig. We did not agree on 100gig. 28ocotber asked for uncapped wifi. 28 ocotber let me no that they rae not certaon of agreement. (BUT EVERYTHING IS RECORDED) . 30 October 2019 could someone assist in explaining 9.3 terabite ? We keep on asking for uncapped wifi wireless. They keep on giving me wrong account that i did not asked for. Now they suspend my account and say we need to make R2000.00 PAYMENT then they will switch back on ouer internet of 100gig. I have all the proof even that the person said its uncapped. Friday 8 November my balance was in -R7.50. Now today its R4777.49. I dont know what to do and no one can assist me.