They think they are above the CPA

So my wifi ran out of bundle and was automatically redirected to the telkom website...

Where i selected to purchase a pundle of 149... it didnt go through (data balance still showing 0 and Bill was still showing 0)

I refresh the website again and still everything shows 0.

A few minutes later i get 2 text messages saying my data has been loaded TWICE!!! when the website billing system CLEARLY SHOWED MY BALANCE AS 0.

NOW IM SITTING WITH AN R300 BILL AT THE BEGINING OF THE MONTH AND IM TOLD THEY CANT REVERSE IT WHEN THEIR SLOW BILLING SYSTEM IS THE REASON THIS HAPPENED.

I HAVE READ ARTICLES WHERE TELKOM HAS PREVIOUSLY GIVEN REFUNDS. I've had this router for a long time and i buy data almost every month, this has NEVER happened.

Im disgusted by the way I'm told it can't be done... ANYTHING CAN BE DONE. SO telkom, its ok for your website to tell us we haven't been billed for something when we actually have. Imagine if i had tried a 3rd and 4th time? What then?

I will put this on every single social media platform. Years of business lost!