They tell me my 24 month contract ends in 26 months and don't offer to help resolve

They activated my service initially on the wrong subscription then when rectified at that time (2 months into the contract) they start the contract from scratch rather than leaving the contract term at 24 months.

I called in earlier, held on for an upgrades agent for circa 25 minutes and eventually got through to Thembi in Upgrades. She appeared disinterested in assisting and didn't even try to retain my business. After insisting that my contract ends in February 2018 and offering no assistance, she transferred my call to customer care where Lebo answered. Again after back and forth and a false story about my package only being delivered in February 2016, which I disputed and tried to explain, she advised that there was nothing she could do.

After all, I was calling to enquire about upgrading to an uncapped Fibre deal but after the service I received, I believe that it is better for me to terminate and put this behind me.

To reiterate, my line ********** 795 was activated on 3 December 2015 (have written confirmation of this on email) and was due to terminate 24 months later as per our contract agreement. I expect that this be honoured and your systems be updated accordingly to support this.