They take poor service to another level..Appalling service

<p>My sim card stopped working on the 7th of June, went to the store(southgate) on saturday to do a sim swop. Waited in a queue for 45mins just for a sim swop, the lady who assisted me was either from the corner of Oxford or used to be a employye at home affairs, zero customer service and acts like she's doing customers a favor by being there. Monday morning my sim is still not working so I've been unavailable for 6 days now. Called the call centre this morning and spoke to an agent that need Red Bull and she tells me I need to go back to the store because the sim swop was not done..I don't have telkom around where i work so I have to wait till saturday to go to the store..That makes 11 days..Please make me understand how this is even possible..Which part of this process makes sense to you guys?? My only option is to change networks but is Telkom going to refund me the R150 I used to by data from them??How can such poor service be acceptable to you guys..</p>