They sell grey products

<p>I took out a contract in December for a J5 Prime with a power bank and USB for R189. When they if they things seem too good to be true, they really are. The power bank never ever fully charges my phone even if it's not completely flat yet it's fully charged. For last month or so I've had issues with the sim reader. The phone would lose network then I would restart it but the SIM cards never pick up for over 2 hours. I went to the telkom in sandton where I took out the contract to have the phone looked at, the gentleman that helped me did a sim swop then told me to keep monitor the phone to see where the problem lies. He told me if there is an issue with the sim reader then the technicians would need to have a look at the phone. It would be booked in for 14 days but they won't give me a phone to use in the meantime. My issue is, I don't have a phone which takes two SIM cards and I need both numbers for various purposes. I don't understand why I must be inconvenienced because of the faulty devices they sell. I actually want a new phone because what will I do with a device that chooses when to work for the next 17 months or so? No one seems to care about the issues I'm having here and the concerns I've raised about not having access to 2 very important numbers for 2 weeks. I expect someone to get back to me with a solution </p>