RS
Riaan S

1 reviews | Active since Apr 2015

17 May 2016, 10:49

They say 2 days now its almost 30

<p>I was called and asked would I like to upgrade my ADSL line speed. So I did. The consultant told me the line would be upgraded in 24 - 48 hours. I the decided to call with my order number and ask what is going on, just to find out that my order number does not exist. The lady also did the order for me and about a week later I called again still no upgrade in my speed but the order was pending. It has been about 2 weeks since my last call and still nothing has changed. I have had so many bad experiences with Telkom that I expect to wait a month before I complain.</p>

0
Replies (2)
Telkom
Telkom's reply19 May 2016, 08:03
Official

Hi riaan178

Thank you for making contact with us

This response serves as confirmation that your query has been received. We will look at the matter and provide you with feedback.

We do apologize for any inconvenience we have cause to you.

Your reference number is:SM234639

Regards

Luleka

Telkom Social Media Team

RS
Riaan S's update17 Mar 2017, 11:15
Reviewer Update

Still no feedback