they said it would take 24hrs its almost 3 weeks!!

I took out a contract with Telkom mobile, and they told me it wouldnt be an issue to<br> convert my prepaid number (telkom) to a contract number(telkom). told them i only wanted one cellphone.<br> was told that its not a hassle that i would get the benefits of my contract number on my<br> previously prepaid number. this is on the first of Feb, i go to the store on the 4th<br> and they tell me, they cannot help me because someone cancelled my request and they dont know why and they cannot tell me why.<br> I am calling constantly and with no feedback, all they say is \they dont know why HO does what they do and they wont <br> answer the phone even if they try call them\". I am at a standstill now, if i phone the call centre they say i should go<br> to the store, the store tells me about HO. who is actually supposed to work on this?<br> <br> as of this tuesday morning, my number doesnt work, I cannot do anything everything i do<br> is registered to this number, if i cannot use it and noone is willing to explain what is going on<br> what am i supposed to do? what is the point of having a call center and a walk in store if <br> none of them have a clue"