GP
Glynnis P
1 reviews | Active since Dec 2018
16 Sept 2025, 13:02
They refuse to refund...
They are ******* and provide you with horrible customer service.
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Replies (3)GP
Glynnis P's updateReviewer Update
16 Sept 2025, 13:03Someone has been purchasing data for me online via the Telkom website for over a year and never had any issues up until August 2025. As usual he purchased a 10 gig data bundle on the 2 August 2025 , the transaction went through but the website showed a error and the data never came through the whole day. So the next day he tried again. Same thing occurred meaning, the transaction went through but he received a error message. Then on the 4 August he tried yet again and unfortunately a had repeat of the previous two days. And when he checked his account, the funds were deducted from all three days 2;3 and 4 August 2025. But still no data. I ended up calling the network multiple times every single day, spoke to more than ten consultants. Finally received a case number on the seventh of August but the agent failed to escalate the issue. So it took another few days ( following week) when a different agent emailed and sent my complaint to the relevant team. After a few days I was contacted by the technical team who advised me to contact the bank and check whether the funds were stuck or not. Which the person whom made the purchases did since the bank is in Europe. I called the network again and finally was put through to a manager or supervisor of the call centre and he said he would do a follow up and check all of the calls that were made by me to the network. Since some of the agents failed in doing what needed to be done. I'm still waiting....
I ended up filling out a complaint form with ICASA and since then, it's been so much ******* from, we need proof of this and that and then it's transaction numbers, authorisation numbers.. it's basically been everything and anything to delay and stall them from either refunding the individual whose money they clearly stole. Or give me the 30 gig data that should come to me.
It's been over a month now. This has not only been time consuming but extremely frustrating since the data has been needed for emergency purposes.
I ended up filling out a complaint form with ICASA and since then, it's been so much ******* from, we need proof of this and that and then it's transaction numbers, authorisation numbers.. it's basically been everything and anything to delay and stall them from either refunding the individual whose money they clearly stole. Or give me the 30 gig data that should come to me.
It's been over a month now. This has not only been time consuming but extremely frustrating since the data has been needed for emergency purposes.
GP
Glynnis P's update16 Sept 2025, 13:03
Reviewer Update
Someone has been purchasing data for me online via the Telkom website for over a year and never had any issues up until August 2025. As usual he purchased a 10 gig data bundle on the 2 August 2025 , the transaction went through but the website showed a error and the data never came through the whole day. So the next day he tried again. Same thing occurred meaning, the transaction went through but he received a error message. Then on the 4 August he tried yet again and unfortunately a had repeat of the previous two days. And when he checked his account, the funds were deducted from all three days 2;3 and 4 August 2025. But still no data. I ended up calling the network multiple times every single day, spoke to more than ten consultants. Finally received a case number on the seventh of August but the agent failed to escalate the issue. So it took another few days ( following week) when a different agent emailed and sent my complaint to the relevant team. After a few days I was contacted by the technical team who advised me to contact the bank and check whether the funds were stuck or not. Which the person whom made the purchases did since the bank is in Europe. I called the network again and finally was put through to a manager or supervisor of the call centre and he said he would do a follow up and check all of the calls that were made by me to the network. Since some of the agents failed in doing what needed to be done. I'm still waiting....
I ended up filling out a complaint form with ICASA and since then, it's been so much ******* from, we need proof of this and that and then it's transaction numbers, authorisation numbers.. it's basically been everything and anything to delay and stall them from either refunding the individual whose money they clearly stole. Or give me the 30 gig data that should come to me.
It's been over a month now. This has not only been time consuming but extremely frustrating since the data has been needed for emergency purposes.
I ended up filling out a complaint form with ICASA and since then, it's been so much ******* from, we need proof of this and that and then it's transaction numbers, authorisation numbers.. it's basically been everything and anything to delay and stall them from either refunding the individual whose money they clearly stole. Or give me the 30 gig data that should come to me.
It's been over a month now. This has not only been time consuming but extremely frustrating since the data has been needed for emergency purposes.
GP
Glynnis P's updateReviewer Update
16 Sept 2025, 13:12I doubt the agents have received proper and thorough training. Most of them are unprofessional, they don't want to do there job but they get paid..... I emailing all relevant information to a male agent but not getting any updates or case number. So I called and a female agent " checked" and was like " yes your case has been escalated".... For some reason I called again and this time a male agent confirmed that no case has ever been opened 😡 he ended up opening the case for me and providing me with a case number but unfortunately failed to escalate the matter. So I continued calling, only the next week a female agent escalated the matter. This was extremely tiring and time consuming. If I didn't call as much as I did, I'd still be waiting not knowing that the case wasn't even opened....
GP
Glynnis P's update16 Sept 2025, 13:12
Reviewer Update
I doubt the agents have received proper and thorough training. Most of them are unprofessional, they don't want to do there job but they get paid..... I emailing all relevant information to a male agent but not getting any updates or case number. So I called and a female agent " checked" and was like " yes your case has been escalated".... For some reason I called again and this time a male agent confirmed that no case has ever been opened 😡 he ended up opening the case for me and providing me with a case number but unfortunately failed to escalate the matter. So I continued calling, only the next week a female agent escalated the matter. This was extremely tiring and time consuming. If I didn't call as much as I did, I'd still be waiting not knowing that the case wasn't even opened....
GP
Glynnis P's updateReviewer Update
16 Sept 2025, 19:31This people are asking for a authorisation number which unfortunately I never received since instead of confirmation of payment details being displayed, a error message was displayed. I doubt I'll be getting anything. They are disgusting!
GP
Glynnis P's update16 Sept 2025, 19:31
Reviewer Update
This people are asking for a authorisation number which unfortunately I never received since instead of confirmation of payment details being displayed, a error message was displayed. I doubt I'll be getting anything. They are disgusting!