They refuse to cancel my service .......poor service,

Ref no :*** As per the telkom cancellation procedure I provided 30 days notice in writing to cancel the service because changed my residence. I wrote the letter at the beginning of November 2019, telkom acknowledged the letter and did not cancel the service they continued to debit me ,it's now March and they have not assisted. I got a message from telkom stating my service is suspended for non payment, really I cancelled this service, they refuse to cancel .

New poeple are staying at the property, should they use the land line to make calls ,I am responsible for payment, this is nonsense. When you call the call center, the staff have a don't car attitude, they always say "I will get back to you and never do " This effected my itc as well ,I need to dispute with transunion, this also effected my scoring. Extremely unhappy client. I want them to reemburse me for bank charges and cancel my service as requested. I will not use the service again ,I have to call and beg as a client for assistance