They only Telkom delivers on is their reputation for providing the worst customer service in SA

<p>I had always dreaded the day that I would have to deal with Telkom to open up an account. Last month when I moved houses and needed a new account set up to get ADSL, I embraced the challenge and tried to remain positive and hoped that they would disprove their reputation for providing the worst customer service in SA.</p> <p>Obviously they rose to the challenge and have seemingly gone out of their way to prove how terrible and completely useless they are.</p> <p>It's been over a month now and nobody has bothered to acknowledge receipt of my application never mind process it. I have follow up 8 times electronically and I always get the same 'we will be in touch' reply. I have basically been begging to be a customer and give them my money, but either they are so disorganized that they are incapable of signing up a new client or you just don't care about their customers.</p> <p>Their call centre is equally useless and I don't believe they have any call centre agents as I have never been able to get through no matter how long I sit waiting for them to pick up.</p> <p>I hate the fact that they have a monopoly and we don't even have the choice to use anybody else.</p>