NS
Nthabiseng S

1 reviews | Active since Mar 2009

13 Oct 2015, 10:09

They no longer make them like you!

i ported to telkom last week Monday and had so many problems, my port request took 3 days to go through and when if was successful i couldn't use the internet. I went to maponya mall on Sunday to request that my porting request to be reversed , i got assisted by a patient Sbu , i really don't no how to even describe his service as it was so good , he spoke to me in a professional manner and he even did a sim swap for me because he wanted to resolve my problem, tried a lot of things but it still didn't work, he created a case for me of which the call center refused to do for me. i'm so happy as he gave me a turn around time and my phone is working....thank you Sibusiso ,keep up the good work! i'm not planning to reverse my port anymore as u gave a reason to stay with Telkom.

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Replies (1)
Telkom
Telkom's reply13 Oct 2015, 10:31
Official
Hello bojie,

Thank you for making contact with us

Thank you for taking the time to provide feedback on the positive experience you had with Telkom.

Your input is always highly appreciated as this allows us to improve our service we offer to our valued customers.

Have a great day!

Kind Regards
Luleka
Telkom Social Media Team