1 reviews | Active since Apr 2017

18 Apr 2017, 11:02

they never let go

<p>Hi Telkom.<br />hope you guys can help as your call center doesnt seem interested.</p> <p>I have been trying to cancel my land line ( ********** 469) since early October last year because:<br />A) it never worked(lines crossed,dead line etc)<br />B) I moved house</p> <p>I have sent in all the relevant cancellation documents (multiple times) and tried phoning in but every time i call i am told that they have no record of my emails, call document,cancellation requests But yet they they still can charge me every month</p> <p>Please help me get this sorted out urgently!!!!<br /> please contact me on ********** 038<br />Thanks,</p>

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Replies (1)
Telkom
Telkom's reply18 Apr 2017, 12:36
Official

Good Day Charles

Thank you for making contact with us

Kindly inbox us your original cancellation form, a copy of your ID and alternative contact information to ***, Please quote reference number: AI*** in the subject line.

Our team will follow up and advise

Regards

Telkom Social Media Team

Bronwyn

Best regards,