They never deducted the money owing to them via debit order
<p>Pretty much when I ordered the service I requested the payments to happen via debit order.</p> <p>Below is the chat session I had with Telkom just now.</p> <p> </p> <p>Welcome to the Telkom Chat service.<br />One of our friendly agents will assist you shortly.</p> <p>Please hold for the next available Agent.</p> <p>You are currently being assisted by Terese Emmanuel</p> <p>12:38:46 PM You: Hi Terese</p> <p>12:38:53 PMTerese: Thank you for contacting Telkom Residential Fixed Line billing chat, you are chatting to Terese, how may I assist you?</p> <p>12:39:11 PM You: I just got an SMS that my telkom account is in arrears with 1500 rand</p> <p>12:39:37 PM You: I don't understand as I requested payments to go off via debit order</p> <p>12:39:51 PMTerese: Please confirm if you are the account holder?<br />Could you please provide your full name and surname , ID number /Passport number , physical address ,email address , mobile contact number and landline number ?</p> <p>12:40:05 PM You: Matthys Gerhardus Esterhuizen</p> <p>12:40:08 PM You: ********** 161083</p> <p>12:40:17 PM You: 6 Coetzee Street, Parkdene, Boksburg</p> <p>12:40:21 PM You: ********** 991</p> <p>12:40:31 PM You: ********** 852</p> <p>12:41:37 PMTerese: Thank you ,what is your email address ?</p> <p>12:41:57 PM You: ********** or ********** <p>12:44:13 PMTerese: Thank you Matt .</p> <p>12:44:29 PMTerese: Your account is set at cash payments /EFT payments .</p> <p>12:44:42 PM You: Oh dear, I wonder who got that wrong</p> <p>12:45:06 PM You: anyway... I asked for debit orders, now if it did not go off there is no way I can pay 1500 once off</p> <p>12:45:46 PMTerese: You can make an EFT payment .</p> <p>12:46:02 PM You: I don't have 1500 to pay once off</p> <p>12:46:15 PM You: so I am afraid you'll have to suspend me then</p> <p>12:46:22 PM You: Because someone didn't do their job</p> <p>12:47:34 PMTerese: When did you request for the debit order ?</p> <p>12:47:48 PM You: when I app**** for my fixed line and DSL service</p> <p>12:47:52 PM You: on the website</p> <p>12:48:14 PM You: an agent phoned me to confirm before my order was processed then</p> <p>12:48:55 PM You: surely you can go back on the recorded phone calls</p> <p>12:49:20 PMTerese: Okay ,but after the first bill payment was missed you would have needed to contact us imediatley so that we could assist to rectify that . I sincerely apologize for the inconvenience caused .</p> <p>12:50:12 PM You: Sadly I was out of the country so I couldn't check up on things like that</p> <p>12:50:22 PM You: only got back a week ago</p> <p>12:50:35 PMTerese: I am sorry about that .</p> <p>12:50:46 PM You: So if you want to suspend me, then go ahead, but I cannot pay you 1500 rand now</p> <p>12:51:30 PMTerese: Is there anything else you require assistance with?</p> <p>12:52:09 PM You: yes, please get management to discipline the person who made this error on your side</p> <p> </p> <p>The matter got escalated before I could save the chat, I got disconnected from their chat.</p>