They Mess Up, and Charge You for it

s sold a router, and only after I received it I was told I needed to return it because there was no network coverage in my neighborhood, I continuously called Telkom to find out what was going on and my call would be moved from sales, to accounts to customer service, no one was willing to help me. Eventually the router was collected (a month later) and I was told my router contract would be cancelled the day they collected it. This morning I woke up to a debit of R1264.78 meaning I was debited for my cellphone contract and the router. I called Telkom and I was told a case was never opened for me, and was only just opened at that moment, I was told it would take 9 working days for me to call me back and that's when I got upset because the error was done by Telkom yet I have to suffer for it, I mean, I NEVER EVEN USED THE ROUTER, IT WAS NEVER EVEN OPENED NOR CONNECTED, and I don't trust the 9 days process because I was told I'd be contacted in 48 hours for the router collection yet 2 weeks later I was still waiting. So Basically I was sold a product which was never meant to be sold to me, I had to wait over a month for them to collect it, then I got charged for it, then I was a case was never opened and I had to wait 9 working days for it to be resolved. WOW I'M SO UPSET ACTUALLY!