They make it impossible to move DSL ISPs
<p>I gave formal, written notice of cancelling my DSL services 1 November for 1 December and requested that my landline number be moved into the commercial holding pool in order to change ISPs. I was told I would be contacted. A month and a half later, I'm still getting bills and online chat support is utterly unhelpful (Yogeshnie Naidoo treated me like an idiot, responding like a robot). It takes more than 15 minutes to get through on the customer support phoneline, which nobody can wait for.</p> <p>I dont' understand why I have to follow up on this being done - clearly an uncompetitive action on the side of Telkom and I am considering legal discourse. I will for sure not be paying these bills they're generating out of thin air.</p>
Mail I get from Telkom today, after finally getting them to do what they were supposed to do three weeks ago:
"Hi there
Usage from the ADSL and Telkom Internet data account is to be found until 19/12/2016.
Billing end date will be 20/12/2016.
Your Telkom data is still active. Please confirm if this is to be cancelled as well?"
It is completely ridiculous that you would charge me for chasing you up, fixing your mistakes and getting you to commit to what you are bound to by the formal wrotten cancellation I had given. Audacious! I can confirm that there is no way I will settle such an *******ly billed invoice and that I am happy to take this to the Competitions Commission if you persist.
Janlo van den Heever
Mail I get from Telkom today, after finally getting them to do what they were supposed to do three weeks ago:
"Hi there
Usage from the ADSL and Telkom Internet data account is to be found until 19/12/2016.
Billing end date will be 20/12/2016.
Your Telkom data is still active. Please confirm if this is to be cancelled as well?"
It is completely ridiculous that you would charge me for chasing you up, fixing your mistakes and getting you to commit to what you are bound to by the formal wrotten cancellation I had given. Audacious! I can confirm that there is no way I will settle such an *******ly billed invoice and that I am happy to take this to the Competitions Commission if you persist.
Janlo van den Heever