SK
Steven K

1 reviews | Active since Mar 2012

03 Nov 2016, 18:33

They live up to their reputation

<p>I joined with Telkom in September & my 8mb line was running like a dream! I couldn't understand all the bad reviews of Telkom.</p> <p> </p> <p>Then reality hit.</p> <p> </p> <p>My Internet stopped working last week Friday. Firstly I logged a call on the Saturday & the agent told me ALL 011 numbers are being affected. Come Monday I called again and apparently my area was NOT affected. so either he was *********** or blatantly lying.</p> <p> </p> <p>Its now Thursday evening, EVERY day I have called and everyday I've been told a technician has been dispatched! But then I get informed that noone has actually gone to the exchange. </p> <p> </p> <p>I guess Telkoms reputation precedes them. </p> <p> </p> <p>So could Telkom kindly get a technician out to FIX THE ISSUE!</p> <p> </p> <p>The biggest joke is they told me they have no turnaround time. wow..</p> <p> </p> <p>Reference :</p> <p>Dear Customer, Fault 169CRZ291016 has been created for Service ID ********** 041. Telkom will endeavor to resolve the problem ASAP. Please do not reply to this SMS.</p>

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Replies (1)
Telkom
Telkom's reply04 Nov 2016, 13:03
Official

Thank you for making contact with us.

Please be assured that this matter has been escalated to our Technical Team, feedback will be provided.

Your reference number is AI***.

We apologize for any inconvenience caused.

Regards,

Busi

Telkom Social Media Team

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