1 reviews | Active since Mar 2012
They live up to their reputation
<p>I joined with Telkom in September & my 8mb line was running like a dream! I couldn't understand all the bad reviews of Telkom.</p> <p> </p> <p>Then reality hit.</p> <p> </p> <p>My Internet stopped working last week Friday. Firstly I logged a call on the Saturday & the agent told me ALL 011 numbers are being affected. Come Monday I called again and apparently my area was NOT affected. so either he was *********** or blatantly lying.</p> <p> </p> <p>Its now Thursday evening, EVERY day I have called and everyday I've been told a technician has been dispatched! But then I get informed that noone has actually gone to the exchange. </p> <p> </p> <p>I guess Telkoms reputation precedes them. </p> <p> </p> <p>So could Telkom kindly get a technician out to FIX THE ISSUE!</p> <p> </p> <p>The biggest joke is they told me they have no turnaround time. wow..</p> <p> </p> <p>Reference :</p> <p>Dear Customer, Fault 169CRZ291016 has been created for Service ID ********** 041. Telkom will endeavor to resolve the problem ASAP. Please do not reply to this SMS.</p>
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Busi
Telkom Social Media Team
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Thank you for making contact with us.
Please be assured that this matter has been escalated to our Technical Team, feedback will be provided.
Your reference number is AI***.
We apologize for any inconvenience caused.
Regards,
Busi
Telkom Social Media Team
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