They listed me without communication.

The worst ever! So Telekom was investigating a dispute I hade made since November 2019 when I called them to find out why they had attempted to debit my account with around R6000 when my monthly installment was around R299pm. Their reasoning was that my phone was ****** and they did not stop it and allowed purchases on Google Play via an overdraft that they just allocated to me without my knowledge or approval. I called them more than once and was keeping up with the case on my app since they never got back to me even after my multiple calls to them. I decided to make payments of R1000 and R2000 early in the year 2020 as I was fearing for my credit even though I was not using the account and had no sim cards since their Maponya Mall branch would not accept proof of address via email to print out when I was applying for sim swap. So I had no access to the accounts, no access to the network but Telekom was still attempting to debit me large somes of R6000 to R7000 per month without ever returning to me in regards to the investigation. They still have my main number as that's the number they called me to offer me the contract and they have my email address as well but no phone call was received or email with feedback. I just tried to apply for a loan a few weeks ago and found out that Telekom Mobile has listed me and written off my debt. And to make matters worse I had paid them about half of the said amount I was disputing but the listing has the same full amount outstanding which indicates that they listed me long ago and disregarded the payments I made as they had also chosen to disregard my dispute. I'm yet to send an email to ICASA to complain about my consumer rights being infringed upon. I have all references from Telkom mobile when they were supposedly "investigating and getting back to me". My mobile numbers are the same numbers reflecting with the credit bureau ***