CD
Conzelia D

1 reviews | Active since Sept 2015

26 Sept 2015, 12:44

They **** to me

I was called by Michaela telling me I qualify for a Huawei Smart phone for R99 every month.<br> Herewith Is the details of the package as discussed with Mechaela.<br> Smart Internet 500MB - R99pmx24<br> o The mediapad runs on speed of 3G and LTE depending on coverage<br> o It has micro soft word, power point and spread sheet<br> o Operating on Android jelly bean 4.3<br> o 8GB inboard memory 1GB RAM/ Up to 32 GB micro SD<br> o HSDPA, up to 21Mps downloading speed<br> o 500MB all net data <br> Monthly cost of R99X24<br> In bundle rate 6c per MB<br> Out of bundle rate 30c per MB<br> The above is a proof of what was sold to me. I took an phone pay the admin fee and it was delivered. my first instalment I was told its R173. when I asked why they told me I used the phone to make the calls. I then went to the shop and asked them to close the services. they did. To my surprise this month again I receive mess saying I must pay R163. I did not exhaust my MB just like last month but I must pay the above. Last month I called the Capetown office, could no get hold of Mechaela. I wrote email to the manager Zikhona Mahlove regarding the extra billing, till today I have not received response. Service is very bad, and they ****.

0
Replies (1)
Telkom
Telkom's reply26 Sept 2015, 14:21
Official
Hello Conzelialaconzas,

Thank you for taking our call.

As per our discussion we will arrange a callback on Monday so that we can go through your bill with u in detail.

We do value your business.

Your social media ref: SM149420.

Regards,
Boitumelo
Telkom Social Media Team