AM
Andy M

1 reviews | Active since Nov 2011

13 Nov 2015, 18:23

They lie about service

I have lodged a complaint on hellopeter, have lodged a telephonic complaint about my phone being out of service and my 10mbs line operating below 1.8mbs for more than a month. I have sent 10 sms service messages and have still not received a single call or seen even the slightest attempt to attend to my problem in Rosebank. I have a family member in Tulisa park who hasn't had a properly working phone for months now and Telkom simply ignores the request for service. I urge potential customers to use alternative service providers who care about their customers and can actually provide the service they sell. promises of attending to the problem are ignored. It seems the problems behind the scenes are substantially bigger than their ability to fix them. Useless

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Replies (1)
Telkom
Telkom's reply13 Nov 2015, 19:41
Official
Hello Andy16,

Thank you for making contact with us.

Please be assured that this matter has been escalated to the relevant department.
Your reference number SM165703 is being attended to and feedback will follow.

We apologise for any inconvenience caused.

Kind regards,
Ilhaam
Telkom Social Media