They keep on giving reference numbers, third complaint on Hello Peter for the same thing

<p>On 17 May 2016 I signed a sim-only month-to-month 100GB Wifi service application with Telkom Mobile at their Centurion branch, assisted by Kekana. I obviously did not get any device as it was a sim-only month-to-month service that I could cancel at any time. On 4 October 2016 I wanted to downgrade the package to 50GB. I was told that I will have to pay an amount because I'm on a 24-month contract. When I disagreed, they said they will have to log a ticket. I logged ticket number ********** 8. I also went home and 'chatted' to Charlene on the customer site, who said she will resolve it if I email the application. I emailed the application form to ********** On 6 October, I received an sms stating the case is resolved, with no resolution details. On 10 November, I enquired at the Mall@Reds branch and was told I am still on a contract. Hellen assisted me and said she will see to it that it is resolved. On 8 December I went to the Centurion branch to see if it is resolved. The lady told me to phone the Billing department. I phoned them and was told that they cannot resolve it on the phone, I will have to go to the branch where I app****, which is the Centurion branch. I went back to the branch, only to be told that they cannot resolve it, they will have to log a ticket. I logged ticket ********** 1. I had no response on this. I logged a complaint on Hello Peter on 20 December and received a response from Monieb later that night to provide more details for reference AI ********** . I sent all the details and application forms to ********** On 23 December I received an email from Ithabeleng stating they have asked for assistance from the Cancellation team. I rep**** to ask why the Cancellation team. But since then have not had any response or further communication. They just pretended to assist after the Hello Peter complaint., but received no reply. On 12 January I logged a second complaint on Hello Peter. On 13 January, Noleen rep**** and gave a reference number of AI ********** . I asked why I received another reference number, to which Tsebo rep**** on 17 January to tell me the query has been escalated and my reference number is ********** 1. After that, nothing…</p>